Metro Luncheon

In this session, we will explore how big data and artificial intelligence (AI) are transforming municipal service delivery, meeting rising public expectations, and addressing operational challenges. We’ll highlight current trends in the public sector, focusing on how municipalities can enrich service delivery and the customer experience while managing expectations in an era where convenience and speed are paramount ("the Amazon effect"). We will examine how residents seek services and information today and related challenges faced in our current delivery models. The session will share resources to help you get started on your journey to enhance service delivery, identifying quick wins while working toward larger, long-term objectives.

Objectives:

• Focus on trends in public sector service delivery and customer expectations
• Discuss not only data integration models but also staffing architecture required to ensure continuity of data
• Discuss ways that coordinated data and analytics can pinpoint service deficiencies, improve public safety and customer service, automate processes and more

The Metro Managers’ Annual meeting will take place after lunch, but prior to the presentation.